Common Account Issues and How to Fix Them
Forgetting a password is the most common issue members report on 71 War — but it's easy to fix. On the login page, click "Forgot Password?" and an OTP will be sent to your registered phone number. Enter the OTP and set a new password.
New members often find themselves unable to log in after registering because their email hasn't been verified yet. A verification link is sent to the email address provided during registration — clicking that link activates your account. If you don't see the email, check your spam folder or contact the support team.
Before contacting support for any account issue, have your registered phone number and email on hand — it helps us resolve things faster.
Why KYC Verification Is Required and How to Complete It
KYC, or "Know Your Customer" verification, is standard practice across international online payment platforms. On 71 War, it's mandatory because it protects your account and prevents unauthorized transactions.
What you'll need to complete KYC:
- Clear photos of the front and back of your National ID (NID) or passport
- A selfie photo showing your face clearly
- Proof of current address (bank statement or utility bill issued within the last three months)
Verification is usually completed within 12 to 24 hours of uploading all documents. If there's an issue, the 71 War support team will notify you by email.
Everything You Need to Know About Using Bonuses
Many members find 71 War's bonus offers confusing — especially the wagering requirements. Simply put, bonus funds cannot be withdrawn directly. They must first be used to place bets for a specified amount.
Example: You deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 5x, you must place a total of ৳5,000 in bets before the bonus becomes withdrawable. Once that condition is met, the bonus balance is added to your main balance.
Terms and conditions vary by promotion. It's always a good idea to read the full terms of an offer before claiming a bonus.
Live Betting Issues — What to Do
During live betting, pages can sometimes slow down or bets may take longer to submit. This is usually due to your internet connection — a 4G or Wi-Fi connection tends to be more stable. If a bet doesn't appear to have gone through but your balance has been deducted, check your bet history. In most cases, the bet was actually accepted.
If the bet doesn't show in your bet history either and you believe your balance was deducted, contact support via live chat. Providing the time of the bet, the match name, and the amount will help resolve the issue faster.
What to Do If Your Account Is Suspended or Closed
If your 71 War account is temporarily suspended, you'll see a message when you try to log in. Suspension is typically caused by one of three things: incomplete KYC, unusual transaction activity, or having enabled self-exclusion.
For the first two situations, contact the support team — once they're aware of the issue, it's usually resolved quickly. For the third, your account cannot be reactivated before the set period ends. This is intentional, to support responsible gaming.
Mobile App Help
71 War's mobile version works best through your browser. Open the site in Chrome or Firefox and add a shortcut to your home screen for an app-like experience — no downloads or updates needed. Many members prefer this method.
If pages are loading slowly, clear your browser's cache and cookies. If the problem persists, try a different browser or contact support.
